Return & Refund Policy

Last updated: August 2026

Our Promise

We want you to love your purchase. If something isn’t right, raise a request within 7 days of delivery and we’ll help resolve it — via return, exchange or store credit.

When Can You Return / Exchange?

• Wrong item delivered — exchange or full refund, no questions asked.
• Defective / damaged item — replacement or full refund.
• Size not suitable (sarees, blouses, dresses, kids wear) — exchange for the correct size or store credit, subject to stock availability.
• Changed your mind — exchange or store credit, if the item is unused and in original condition.

Conditions for Return

• The item must be unused, unwashed, unworn and in its original packaging.
• Tags and labels must be intact.
• Report any damage within 48 hours of delivery with a photo/video on WhatsApp.
• Custom / stitched-to-order garments are not returnable.

How to Raise a Return

1. Message us on WhatsApp +91 81254 91097 with your order number.
2. Share a photo/video clearly showing the issue.
3. We’ll confirm eligibility and give you the return instructions.
4. Pack the item securely and send it back to our address.

Refunds

• Approved refunds are processed within 5–7 working days after we receive the returned item.
• Refunds are made via UPI / bank transfer to the same number used for payment.
• Return shipping is not refunded unless the return is due to our error (wrong/damaged item).

Exchanges

If the correct size or colour is in stock, we’ll send a free replacement. If not, we’ll issue store credit or a refund.

Contact

RAJI COLLECTIONS copy: WhatsApp +91 81254 91097 · hello@raajicollections.com · Mathrusree Nagar, Miyapur, Hyderabad

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